1. Program Description
QuickReply is an SMS-based communication service that helps home service businesses such as plumbers, electricians, and HVAC companies respond to missed calls and customer inquiries.
Legal
QuickReply Terms and Conditions
These Terms and Conditions govern the use of QuickReply, an SMS-based communication service for home service businesses and their customers.
SMS termsSTOP / HELPMessage frequency variesMsg & data rates may apply
Key points
Opt-in
Customers opt in by calling or texting a participating business. By initiating contact, they consent to receive conversational SMS messages related to their inquiry.
Opt-out
Reply STOP at any time to unsubscribe from future SMS messages.
Help
Reply HELP for assistance or contact support at support@agentflowtools.com.
Fees
Message and data rates may apply depending on the recipient’s mobile carrier plan.
QuickReply provides conversational SMS support for missed calls, service inquiries, scheduling coordination, and service follow-ups.
Effective Date: April 16, 2026
Terms and Conditions
By using QuickReply or receiving messages through the service, you agree to these Terms and Conditions.
2. Message Types
Missed call responses
Automatic replies sent after a customer calls a participating business and the call is not answered.
Service conversations
SMS messages used to understand the customer’s issue, confirm details, and continue the conversation.
Scheduling coordination
Messages about availability, appointment timing, and job-related logistics.
Follow-ups and review requests
Post-quote, post-service, and review request messages related to an existing customer interaction.
3. Message Frequency
Message frequency varies depending on the customer’s interaction with a participating business.
4. Fees
Message and data rates may apply depending on the customer’s mobile carrier plan.
5. Opt-In
Customers opt in by contacting a participating business via phone call or SMS. By doing so, they consent to receive SMS messages related to their inquiry, job request, scheduling, and follow-up communication.
6. Opt-Out Instructions
Customers may opt out at any time by replying STOP. After opting out, they will no longer receive SMS messages through QuickReply for that conversation flow unless they re-initiate contact.
7. Help and Support
For assistance, reply HELP or contact us at support@agentflowtools.com.
8. Privacy
Please review our Privacy Policy to understand how information is collected, used, and protected:
Read Privacy Policy9. Limitations of Liability
QuickReply is provided on an as-is basis. We are not responsible for delayed or undelivered messages, carrier issues, or actions taken by a business or customer based on message content.
10. Changes to These Terms
We may update these Terms and Conditions from time to time. Continued use of the service after changes are posted constitutes acceptance of the updated terms.
Questions? Contact support@agentflowtools.com
Need more information?
For support, policy questions, or compliance inquiries, reach out to the QuickReply team.