1. Overview
QuickReply provides SMS-based communication tools that help home service businesses respond to missed calls, continue customer conversations, and send service-related follow-up messages.
Legal
QuickReply Privacy Policy
This Privacy Policy explains how QuickReply collects, uses, and protects information when businesses and customers use the service.
Privacy policySMS dataNo selling of dataSupport contact
Policy summary
What we collect
Contact details, SMS content, call activity, account setup data, and technical usage data.
How we use it
To operate QuickReply, improve reliability, support conversations, and meet legal requirements.
Who we share with
Participating businesses, service providers like Twilio, and authorities when legally required.
Your choices
Customers can opt out of SMS by replying STOP and can contact us about privacy requests.
QuickReply supports SMS communication for plumbers, electricians, HVAC providers, and other home service businesses.
Effective Date: April 16, 2026
Privacy Policy
By using QuickReply, you acknowledge the collection and use of information as described in this policy.
2. Information We Collect
Customer contact details
This may include phone numbers, names, and other details provided during a call or SMS conversation.
Message and call activity
We may collect SMS content, timestamps, delivery events, and missed-call activity needed to operate the service.
Business account information
We may collect account holder names, business names, service areas, and setup details used to configure QuickReply.
Usage data
We may collect technical and product usage information to improve reliability, performance, and security.
3. How We Use Information
Provide the service
We use information to send missed-call replies, facilitate SMS conversations, coordinate follow-ups, and support service workflows.
Improve product performance
We use operational and technical data to monitor deliverability, diagnose issues, and improve system quality.
Support customer communication
We use collected information to route, log, and manage conversations between businesses and their customers.
Meet legal obligations
We may use or disclose data when necessary to comply with applicable law, regulation, or lawful requests.
4. SMS Communications
When a customer calls or texts a participating business, QuickReply may send conversational SMS messages related to that inquiry, including missed-call responses, scheduling coordination, service questions, and follow-up messages.
Message frequency varies. Message and data rates may apply. Customers may opt out at any time by replying STOP. For help, reply HELP.
5. Data Sharing
We do not sell or rent personal information. We may share information with participating businesses, vendors and service providers such as Twilio, and government or legal authorities when required by law.
6. Data Retention
We retain information only as long as reasonably necessary to provide the service, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.
7. Data Security
We take reasonable administrative, technical, and organizational steps to protect personal information. No method of transmission or storage is completely secure.
8. Your Choices and Rights
Customers may opt out of SMS communications by replying STOP. Privacy-related requests may be submitted to support@agentflowtools.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
Contact us at support@agentflowtools.com with privacy questions or data requests.
Questions about privacy?
Reach out to the QuickReply team for support, privacy requests, or policy questions.